NHS 111, option 2

Calling 111 and choosing the mental health option puts you through to your local NHS crisis team, day or night.

Who it's for

Anyone in England in mental health crisis, and people calling on someone's behalf.

Cost

Free.

Hours

24/7.

What actually happens

• You call 111 and select option 2 for mental health.
• You're put through to the crisis service for your area.
• They assess what's needed — talking it through, an urgent appointment, a home visit, or a referral to a crisis café.

Last checked: September 2026. Shaun's Button is not affiliated with NHS 111, option 2 — we list them because they help.